As your team grows, managing incidents through emails or Excel sheets becomes unmanageable. Without a central system, issues can be missed, deadlines slip, and no one knows who’s responsible. At the same time, there’s more pressure than ever to resolve issues quickly, transparently, and in line with policies. Legacy tools only add to delays and make it hard to see what’s really going on.
Manage all incidents in one place with clear ownership and priorities, so nothing slips through the cracks.
Streamline workflows with automation to resolve issues on time and stay compliant with policies.
Spot trends, recurring issues, and track SLAs with interactive dashboards and reports.
An employee raises an incident via web, mobile, or email.
The system auto-tags the incident by type and severity, then sends it to the right person or team.
Managers see live updates on dashboards, and handlers are assigned based on rules.
Escalations and approvals happen automatically when needed.
The incident is resolved, with all communication and documents stored for compliance.
for rapid, customizable UI development
Outlook, Teams, Microsoft Dataverse, Azure AD
User Manual:Step-by-step guide for end users and administrators
Implementation Guide:Technical setup and configuration instructions
App Review Presentation:Detailed feature walkthrough and benefits overview
Case Studies:Real-world success stories from similar organizations
Technical Support:Get help from our expert support team
Take Control of Every Incident