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Modernize How You Handle Incidents Across Your Organization

Built on Microsoft Power Platform, UCS’s Incident Management System helps you track, resolve, and report incidents faster—with transparency and control.
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    100% Confidential and Secure

    Strategic Relevance

    Why This Solution Matters

    As your team grows, managing incidents through emails or Excel sheets becomes unmanageable. Without a central system, issues can be missed, deadlines slip, and no one knows who’s responsible. At the same time, there’s more pressure than ever to resolve issues quickly, transparently, and in line with policies. Legacy tools only add to delays and make it hard to see what’s really going on.

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    Without a central system, you risk

    Missed SLA deadlines and compliance issues

    Disconnected communication and accountability gaps

    Poor visibility across departments and incident types

    What It Does

    Core Features & Benefits

    Our Incident Management System, built on Microsoft Power Platform, streamlines reporting, tracking, and resolving issues within your organization. It’s fast, clear, and secure, so nothing gets lost or ignored.
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    Smart Incident Intake

    The Incident Management system allows employees and administrators to log an incident quickly, from anywhere, on any device. The system sorts and tracks each report, ensuring that no issue is missed or deadline slips.
    • Submit incidents via web, mobile, or email
    • The system auto-categorizes incidents by type and priority
    • Generate unique IDs for every submission for easy follow-up.
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    Role-Based Access

    Keep sensitive information in the right hands. The role-based access model ensures each user only sees the information that’s relevant to them, maintaining confidentiality, and making it clear who is responsible for each task.
    • Dedicated portals for Admins, Managers, Handlers, and Employees.
    • Permissions aligned with organizational hierarchy and duties.
    • Access changes automatically if a person’s role changes.
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    Visual Dashboard

    Get the full picture of all incidents without digging through files. Our dynamic dashboard turns data into actionable insights, helping teams prioritize and act quickly.
    • Color-coded summaries for approved, pending, and rejected incidents.
    • Quick summaries by category so you can spot trends.
    • Real-time updates so you always see the latest status and progress of every incident.
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    Integrated Email Communication

    Never miss a critical update. The system’s built-in email integration keeps stakeholders informed automatically at every stage of the process, so everyone is aware of the incidents and nothing is missed.
    • Automated email alerts when incidents are reported, updated, or resolved.
    • Reply to emails to share extra details or ask questions.
    • Email records stored with the incident for easy reference and compliance.
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    Incident Overview

    This screen shows a complete list of all reported incidents, so nothing gets missed. It’s easy to sort, filter, and act right from here.
    • See key details like incident ID, submitter, type, priority, date, and status.
    • Filter by priority or status to focus on what matters most.
    • Click View to see full details or take action on any incident.
    Streamline Incident Response

    Stay in Control of Every Incident

    Get the visibility and tools you need to respond quickly, keep stakeholders aligned, and close incidents with confidence. No blind spots, no delays.

    Centralized Tracking

    Manage all incidents in one place with clear ownership and priorities, so nothing slips through the cracks.

    Faster Resolution

    Streamline workflows with automation to resolve issues on time and stay compliant with policies.

    Actionable Insights

    Spot trends, recurring issues, and track SLAs with interactive dashboards and reports.

    How It Works

    User Journey & Workflow

    Our Incident Management System guides each incident from start to finish with ease. From the moment an issue is reported to its final resolution, the process runs smoothly with smart automation, real-time tracking, and clear communication, so nothing gets lost or delayed.

    Take Control of Incidents

    Talk to an Expert

    Report

    An employee raises an incident via web, mobile, or email.

    Sort & Route

    The system auto-tags the incident by type and severity, then sends it to the right person or team.

    Track & Manage

    Managers see live updates on dashboards, and handlers are assigned based on rules.

    Escalate & Approve

    Escalations and approvals happen automatically when needed.

    Resolve & Record

    The incident is resolved, with all communication and documents stored for compliance.

    Powered by Microsoft Power Platform

    Modern, Secure, Scalable, Seamless

    Our incident management software built on Power Platform is secure, scalable, and easy to customize. It works smoothly with the Microsoft tools you already use. This solution is powered by:

    Power Apps

    for rapid, customizable UI development

    Microsoft 365 Integration

    Outlook, Teams, Microsoft Dataverse, Azure AD

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    Resolve Incidents Before They Escalate

    Take control of incidents with real-time tracking, faster resolutions, and complete visibility.
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    Why UCS

    Your Trusted Microsoft Partner

    At UCS, we bring years of Microsoft Power Platform expertise to design, customize, and support incident management systems tailored to your goals and industry. Our solutions fit your business, ensure compliance, and scale as you grow.

    Get up and running quickly without sacrificing quality or security.

    Tailored Configurations adapted to your workflows, roles, and compliance requirements.

    Ongoing support to keep your system performing at its best.

    Built with industry regulations, data privacy, and security standards to stay compliance ready.

    Documentation & Support

    Help & Resources

    Get the most out of your solution with step-by-step guides, user manuals, and training resources. From quick tips to in-depth documentation, we give your team everything they need to use the system with confidence.

    Documentation & Guides

    • User Manual:Step-by-step guide for end users and administrators

    • Implementation Guide:Technical setup and configuration instructions

    Presentations & Reviews

    • App Review Presentation:Detailed feature walkthrough and benefits overview

    • Case Studies:Real-world success stories from similar organizations

    Training & Support

    • Technical Support:Get help from our expert support team

    Fast. Secure. Simple

    Take Control of Every Incident

    Seamless Incident Management for Every Team

    Give employees, managers, and handlers the tools to stay aligned and act fast with our Power Platform incident tracking tool.