Organization specializes in delivering cutting-edge telephony services to a diverse range of B2C customers worldwide. With a suite of versatile software solutions, we empower our customers to utilize our services seamlessly across various platforms, including mobile apps, desktop applications, and iMac interfaces.
Problem Statement
Despite our commitment to innovation, we encountered several challenges that impeded the optimal delivery of our services:
Outdated Software Stack: Our existing infrastructure suffered from an outdated software stack, hindering our ability to adapt to evolving market demands swiftly.
Availability Issues: Customers experienced sporadic downtimes, impacting their access to essential services.
Latency Concerns: During peak hours, latency issues surfaced, causing disruptions in service quality.
Deployment Bottlenecks: Manual deployment processes slowed down our ability to introduce timely updates and improvements.
Multi-tenancy Management: Balancing the needs of multiple users within our system posed complexities in resource allocation and performance optimization.
Solution
To address these challenges comprehensively, we implemented a series of strategic initiatives:
Microservices Architecture: We transitioned from a monolithic setup to a modular architecture, breaking down our applications into component services for enhanced flexibility and scalability.
Managed PaaS Database Migration: Leveraging Managed Platform-as-a-Service (PaaS), we migrated our database infrastructure to a more resilient and scalable environment, ensuring robust data management capabilities.
DDoS Protection with Route 53 and WAF: Implementing Route 53 and Web Application Firewall (WAF), we fortified our defenses against DDoS attacks and malicious requests, safeguarding our infrastructure and data integrity.
Network Re-architecture: We undertook a comprehensive network re-architecture initiative, segregating concerns to optimize performance, security, and resource utilization.
Automatic Scaling Rules: By establishing automatic scaling rules, we proactively addressed spikes in workload, ensuring seamless performance during peak usage periods.
CDN Implementation: Deploying Content Delivery Network (CDN) solutions, we optimized the delivery of static resources, significantly reducing latency and enhancing user experience.
CI/CD Pipeline: Introducing Continuous Integration/Continuous Deployment (CI/CD) pipelines, we automated our deployment processes, enabling swift and reliable updates to our software stack.
Benefits
Through these strategic interventions, we achieved significant business benefits:
High availability
99.9% uptime
Improved SLAs
Recovery Point Objective (RPO) 30 mins and Recovery Time Objective (RTO) 15 mins
